Requesting deletion of your data

Pill Connect processes study data on behalf of the research organisation running your clinical study — they are the data controller for your study records.

Data on your phone

Your study data and settings are stored encrypted on your device. Logging out of the app removes them from your phone, and uninstalling the app deletes its data. Your data is excluded from Android cloud backups entirely; on iOS, any copy inside a device backup stays encrypted with a key that never leaves your device, so it cannot be read.

Data held by your study

Records already collected for the study are managed by your study team under the consent you gave when enrolling. To request deletion, contact your study team directly — their contact details are in your study materials — or email info@pill-connect.com and we will pass your request to the organisation running your study.

Please note: clinical research records are subject to legal retention requirements. Your request will be honoured to the fullest extent the law governing your study allows, and you will receive a response explaining what was deleted and what must be retained, normally within 30 days.